#Bioshock infinite key under register Pc

So I used the Steam dialog to send an email to the owner of the key (none of my email accounts received this email, so it's not me). This made me anxious, and I considered that the problem might be my fault. Over the next 24 hours I try the key a dozen or so times, on multiple computers and networks, receiving the same error each time. My ticket is automatically closed as 'solved' when I get this reply. In the evening, I get a reply from GMG representative Nolan, telling me that the Steam servers are experiencing a high volume of traffic and I should try again later. I include with this a screenshot of the error (this will be important later). On Sunday afternoon, I submit a support ticket saying my key is a duplicate. Personally, I find the way they are handling this unacceptable, but you can draw your own conclusions. I'd like to briefly outline the process I've gone through.

I tried mine this Sunday, marking three days since I began my customer service journey. Unfortunately, myself and several other customers of theirs received duplicate Bioshock Infinite keys (keys that Steam reports as being already used). Even with this reputation, it was absolutely shocking when they began to pile the bonuses on for Bioshock Infinite: 25% credit back, Bioshock 1, One of four 2K published games, and XCOM: Enemy Unknown.

#Bioshock infinite key under register Pc

By most of the PC gaming community on GAF, it is considered the golden age of Steam Sales come again, often offering 25% in cashback on a new release or ridiculous extras.

I imagine most of you are aware of GreenManGaming, or GMG. I still think the customer service was poor, but I was not (and never thought I would be) cheated. *edit* at 2pm on the 3rd day, I was emailed a replacement key.